Your Questions Answered
Here at Stolichki, we appreciate our customers and want to give you the best service that we can provide.
Part of that is sharing our store information. Check out some frequently asked questions about our operations and products.
Do you put items on hold for customers?
Unfortunately, we are unable to put our items on hold for customers.
All our items are unique one-off products which means that when it's gone it's gone.
However, if you have a special request, we are happy to help you. Just drop us an email.
Are the prices at your store negotiable?
The prices of our products are not negotiable, but we offer special discounts.
Keep an eye on the discounts and promotions by following us on Instagram.
Can I return the items purchased through Stolichki?
We have a 14-day return policy for online orders. To be eligible for a return, your items must be in the same condition
as when you received them and in the original packaging. You will also need the proof of purchase.
All return costs are to be covered by you. To start a return, you need to contact us at info@stolichki.co.uk and we will then
send you instructions on how and where to send your package.​
I received damaged items. What should I do?
Please inspect your items upon receipt and contact us immediately if the item is damaged.
You can get in touch with us at info@stolichki.co.uk​
I am not in the UK. Do you ship to other countries?
For orders within the UK, we dispatch the items in stock within 7 working days following the receipt of orders.
We ship the items with our trusted partners, depending on the size of the order and on your location within the UK.
The transit time will also depend on your location. UK orders often arrive within 5 working days, but delays might occur.
All orders are trackable and insured. Shipping costs are visible at the time of your order placement and on your order confirmation.
For worldwide shipping, please email us and we will get back to you as soon as possible.​